Port Royal Ocean Resort | Owner Portal
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May 5th Board Meeting Video Posted

The May 5th Board Meeting Video has been posted into the news section owner portal. Please login to view.

Don’t miss the important message from the Owner Team below


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Important Update from the Owner Team

Thank you for emailing the Port Royal Owner Team. This message was updated Monday, May 14 at 1:00 pm.


As you can imagine, these final weeks as we push towards re-opening have become increasingly intense. Your Board, team members, and contractors are doing all that we can to meet our deadlines and communicate as much as possible.


Recently, information has often changed rapidly. We recognize that causes inconveniences for you too, and are doing our best to navigate that with you. We appreciate your patience and understanding as we work through this together.


Priority Items
For the next several weeks the Owner Communications Team will be fully focused on our June 1 re-opening. This requires frequent interaction and follow-up on deliveries and furnishings. It also means that we’re away from our computers and in rooms for significant portions of the day.


For all other items, our response times will be delayed. Depending on the volume, it could be several days.


For many questions, the most current information is shared each week in the email update from the Board of Directors. These are also posted in the Owner Portal at portroyalowners.com


Owner Reservations
At this time, we are unable to confirm reservations before June 1. If availability opens up as our contractors finalize their remaining project schedules, we will update owners immediately. Please be sure to read the weekly update emails from the Board of Directors for the most current information.


If you are a Realtor and would like to schedule a showing, please be patient with us as we are in the final stages of reconstruction and contractors need to proceed with as few interruptions as possible. We hope that potential buyers understand how challenging disaster recovery is, and that the benefits of getting re-opened are worth a slight delay.


After June 1, we will be able to accommodate property showings, based on availability. As with any peak season, Tuesdays and Wednesdays tend to have the most flexibility.


Other Options
If you have other concerns or urgent items, please reply to the weekly update email from the Board of Directors.


Please know that we understand how frustrating it is to have frequently changing timelines and information. Unfortunately, that seems to be the nature of disaster recovery. Thankfully, we’re nearing a significant milestone of improvement.


We appreciate your patience throughout this process.




Mellissa Shackelford
Director of Finance & Owner Communications

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The Portal is an online area dedicated to owners. This secure site has your monthly unit statements, financial statements, reference documents, and regular updates on facilities projects. Watch this video for an overview and tour.


During the meetings, the team introduced our new Owner Communication System (OCS). Much like the Navis system has greatly assisted our reservations team, this system will allow us to better serve our owners. This system better reflects the team effort that is already in place to make sure your needs are met. It also allows for tracking to ensure that every request is followed up on.